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rtk99 has set out these legal terms so you know exactly what governs your account, your transactions and your use of this site. Access and eligibility depend on your local law and the eligible regions in which this service is available — read this page before you open or continue using your account.
These terms apply each time you access rtk99, whether on a mobile browser or a desktop device. They are not a licence to operate in any jurisdiction — your eligibility to use this site depends entirely on the law of the country or region where you are located at the time of access. If your local law does not allow participation in online gaming or wagering services, you must not use this site. When you fund your account using bKash, Rocket or Bank Transfer, that transaction is subject to both our account policy and the terms of the payment service you use. We do not override those payment rails' own terms, and we are not liable for conditions imposed by a third-party wallet or bank. Transaction records tied to your account — deposits, withdrawals, adjustment entries — are held in your account history and can be reviewed from the account area at any time. By continuing to use any part of this site, you confirm you have read these terms, that you meet the eligibility criteria for your region, and that you take responsibility for compliance with your local rules. We update these terms when our policy or the scope of our service changes; continued use after a published update constitutes acceptance.
Understanding where these terms apply — and where they stop — helps you know which rules cover your account and which belong to a separate service. This section draws a clear line between the four main areas: your account access, your transactions, the content we publish on this site and services operated by third parties.
These terms govern how you open, maintain and close your rtk99 account. They cover login credentials, identity verification steps as shown in your account settings and the conditions under which access may be suspended or restricted based on your eligible region.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall within our transaction policy. Each entry is recorded in your account history. The limits and verification instructions shown at the cashier step apply; we do not publish figures outside that screen.
Game titles available from studios like PlayStar, Habanero or CQ9, lobby pages, promotional notices and support articles are all published under these terms. We may update, add or remove content at any time; the version live on the site at the time of your visit is the current one.
Payment processors, mobile wallet providers and any external services linked from this site operate under their own separate terms. We do not speak for them. If a bKash or Rocket service condition conflicts with something you read here, that provider's own terms govern their side of the transaction.
Our policy is designed so you can act on it directly, without waiting for us to initiate a change on your behalf. Your account area holds the primary record of every deposit, withdrawal and adjustment tied to your account, and you can review that history at any time by opening the transactions section after you log in. If any entry looks incorrect — an amount that does not match your bKash or Rocket confirmation, or a status that has not updated — the correction path starts with raising a question through our published support route rather than waiting for an automatic fix. If your account details need updating, the fields for name, contact number and preferred payment method are editable from within the account settings screen; follow the verification instructions shown there. Where an update requires identity confirmation, those steps are displayed in-screen. Should you wish to request a data review or close your account entirely, contact our support team through the channel shown on the contact page. All requests are handled in the order received.
Open the transactions section of your account to see every deposit and withdrawal entry, including the payment method used — bKash, Rocket or Bank Transfer — and the recorded status of each.
Account name, contact number and preferred payment details can be updated from your account settings. Follow the verification steps shown on screen; any field requiring identity confirmation will display those instructions inline.
If any part of these terms is unclear, or if a transaction record does not match your payment confirmation, use our published support contact route. Include your account reference and the specific entry or section you are querying.
To close your account or request a formal review of the data held against it, contact our support team directly. The available contact paths are listed on the support page; we do not handle closure requests through automated forms.
If these legal terms raise a question you cannot resolve by reading the relevant section, our support team is the right next step. Use the contact routes published on our site — we handle policy questions, account queries and transaction discrepancies through the same channels. Please have your account reference ready when you contact us.
Open the chat widget on any page of the site to raise a policy or account question directly. Describe the specific section or transaction in question so our team can respond with the relevant information.
Send a detailed query to our support email address, which is listed on the contact page of this site. Include your account reference, the policy section in question and any relevant transaction details such as a bKash or Rocket reference number.
Our published help articles cover common policy questions, account eligibility and the steps for updating account details. Check the help section first — many queries about scope, transaction records and regional access are answered there.
Handling your account data responsibly is part of how rtk99 operates — not an afterthought. Here is what we do in each area that touches your information and how you can act on it.
Information — including transaction records tied to bKash, Rocket or Bank Transfer deposits — is retained for the period required to maintain your account and satisfy our internal policy obligations. You can request a summary of the data held against your account through the support contact route.
We use cookies to keep your session active, remember your account preferences and understand how pages are used. You can manage cookie settings through your browser at any time. Disabling certain cookies may affect how the account area and lobby pages load on your device.
Your login credentials are your responsibility. We recommend using a password that is unique to this account. If you suspect unauthorised access — for example, a transaction in your history you do not recognise — contact support immediately using the live chat or email route published on this site.
To update account details, correct a data entry or ask about how a specific piece of information is used, follow the correction path described in the rights section above. Our support team handles these requests in the order they arrive; no separate form is required.
These are the questions we receive most often about our legal terms, your rights and how this policy works in practice. If your question is not covered here, use the support contact route to reach our team directly.
Access and eligibility depend on your local law and the eligible regions where this service operates. If online gaming services are not permitted under the law that applies to your location, you should not use this site. Check your local regulations before opening or continuing your account.
Log in and open the transactions section of your account area. Every deposit and withdrawal — including those processed through bKash, Rocket or Bank Transfer — is listed there with its recorded status. If an entry appears incorrect, raise it with support and include the relevant reference number.
Yes. Open your account settings after logging in and locate the relevant field. Some changes require identity verification — the steps for that are shown on screen when you begin the edit. If a field is not editable from settings, contact our support team through the published routes.
Use the live chat or email support route published on this site. Reference the section of the policy you are asking about and include your account reference if the question relates to a specific transaction or account entry. Our team responds to policy queries through the same channels as general account support.
Our policy covers the transaction as recorded in your account. However, bKash and Rocket each operate under their own separate terms. Both sets of terms apply to different parts of a single transaction — ours to the account record, theirs to the wallet side. In any conflict, the wallet provider's terms govern their service.
Information is retained for the period required under our internal policy following closure. To understand what is held and for how long, or to request a formal data review, contact our support team through the email route on the contact page. Include your account reference in the request.