rtk99 Privacy Policy: How We Handle Your Information
rtk99 collects only the account and transaction data needed to run your wallet, process payments through bKash, Rocket or Bank Transfer, and keep your session secure across devices. What we collect, why we keep it, and how you can request changes — this page covers all of it, and availability of our services depends on your local law and eligible regions.
Account data clarity
bKash & Rocket transaction records
Device session handling
Your right to review
POLICY POSTURE
What This Privacy Policy Covers and Why It Matters
This policy sets out exactly what personal information rtk99 collects when you open an account, fund your wallet, or browse the platform from any device. We collect your name, contact details, and the payment identifiers associated with your bKash number, Rocket number, or Bank Transfer account when you link them during the deposit flow. We also record device type, browser session data, and the pages you visit so we can keep your account accessible and consistent whether you switch from mobile to desktop or back again. We do not sell your personal information to third parties. Data shared with payment processors — such as those handling bKash or Rocket transactions — is limited to what those processors need to complete your specific transfer. We retain transaction records for the period required by our internal compliance process, after which records are archived or deleted under our standard data retention schedule. Access to this platform and the rights described in this policy depend on your local law and the eligible regions in which our services are available. If you are uncertain whether this applies in your location, review the eligibility notice on our account registration page before submitting personal data.
bKash payment identifier
Rocket account reference
Bank Transfer record
Device session log
Account registration data
POLICY BOUNDARIES
Where This Policy Applies and What It Does Not Cover
Not every interaction on rtk99 falls under the same data handling rule. This section explains which parts of your activity are inside the scope of this policy and which involve separate terms or third-party arrangements. Understanding the boundary helps you know exactly who holds your information at each point in the account-to-wallet path.
Account Access
Login sessions, account settings changes and identity verification steps are all within the scope of this policy. Data collected at the account level is held by rtk99 and subject to the retention and correction rights described here.
Payment Transactions
When you initiate a deposit via bKash, Rocket or Bank Transfer, the transaction passes through a payment processor. That processor's own privacy terms apply to the data they handle. We receive only a confirmation reference and the amount, not your full wallet credentials.
Site Content and Cookies
Pages you visit, game lobby sections you open, and cookie preferences you set are covered by this policy. We use session cookies to remember your login state and your preferred display settings; no advertising profiling cookies are set without your consent.
Third-Party Services
Links to external sites, payment apps like bKash or Rocket's own interfaces, and game content delivered by studios are governed by those parties' separate policies. We do not control or take responsibility for how those third parties handle data once you leave our platform environment.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your account is the starting point for every privacy action available to you on rtk99. You can review the personal details we hold by opening your account profile page — the fields there show exactly what name, contact number and payment references are on record. If any detail is incorrect, you can submit a correction request through the support channel, and we will update the record once identity is confirmed. If you want to understand what transaction data we hold against your account — including records tied to bKash or Rocket deposits — you can request a data summary by contacting our support team directly. Requests are handled in the order they arrive; we do not promise a specific response window, but we aim to acknowledge every request promptly. For questions about data retention, cookie settings or how your device session data is stored, the FAQ section further down this page covers the most common queries. If your question is not answered there, the support contact route at the bottom of this page is the right place to send it.
Review Your Records
Open your account profile to see the personal details and payment references currently on file. This includes the contact number and payment method identifiers you provided during registration or deposit setup.
Correct Account Details
If a name, contact number or payment reference is wrong, raise a correction request via support. We verify your identity before making any change to ensure the record stays accurate and belongs to the right account holder.
Request a Data Summary
You can ask for a summary of the personal data we hold, including transaction references linked to your bKash or Rocket account. Send the request through the published support route and include your registered account identifier.
Raise a Privacy Question
For anything not covered by a self-service account action — cookie handling, retention periods or data sharing with payment processors — contact support directly. We will route your query to the relevant internal team and respond as soon as practicable.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how your data is handled, need to correct a record, or want to raise a concern about a specific transaction, the routes below are the ones to use. We do not publish response time commitments here because actual handling depends on query volume, but every message sent through a published channel is logged and tracked internally.
Live Chat Support
Open the chat widget from any page on rtk99 while you are logged in. This route is suitable for account-level data questions, correction requests and general privacy queries. Have your registered contact number ready to confirm your identity.
Email Support
Send your privacy request or data summary query to the support email address published in the Contact section of our website. Include your account username and the specific data point or transaction record you are asking about.
Account Help Page
The Help section inside your signed-in account area contains a dedicated privacy and data request form. This is the most direct route for submitting a formal correction or deletion request, as it pre-fills your account details automatically.
DATA HANDLING STANDARDS
How rtk99 Manages Your Data Day to Day
Handling your account data carefully is not a policy checkbox for us — it is part of keeping your wallet and transaction history accessible and accurate every time you log in, whether on mobile or desktop.
Cookie Handling
We use session cookies to keep you logged in and remember display preferences across visits. Analytical cookies that track page behaviour are only active when you have accepted them via the cookie notice shown on your first visit to rtk99.
Account Security
Your login credentials are stored in hashed form — we do not hold your password in plain text. When you connect a bKash or Rocket number to your account, only a reference identifier is retained; your full wallet PIN or credentials are never stored on our side.
Data Retention
Transaction records linked to bKash, Rocket and Bank Transfer deposits are retained for the period required by our internal compliance schedule. After that period, records are archived or permanently deleted. You can ask for the current retention period via support.
Policy Change Notification
When we update this privacy policy in a material way, we post a notice in the account dashboard so you see it on your next login. The updated policy applies from the date shown at the top of the page, and continuing to use the account after that date constitutes acceptance.
PRIVACY FAQ
Frequently Asked Questions About This Policy
These questions cover what real account holders ask about data handling, payment record storage and how to exercise the rights described in this policy. If your question is not here, use the support contact route listed above.
What personal data does rtk99 collect when I open an account?
We collect the name, contact number and any payment identifiers — such as your bKash or Rocket number — that you provide during registration or deposit setup. We also log your device type and browser session data to keep your account accessible across logins.
Does rtk99 share my bKash or Rocket details with anyone?
Payment identifiers are passed only to the payment processor handling your specific transaction, and only the information needed to complete that transfer. We do not sell or share payment details with advertisers, analytics companies or unrelated third parties.
How long does rtk99 keep my transaction records?
Transaction records, including those linked to bKash, Rocket and Bank Transfer deposits, are kept for the period set by our internal compliance schedule. After that period they are archived or deleted. Contact support to ask about the current retention period for your account.
Can I ask for a copy of the data rtk99 holds about me?
Yes. Submit a data summary request through the privacy form in your signed-in account area or via the support email published on the site. Include your account username. We will confirm receipt and process the request in the order it arrives.
How do I correct a wrong contact number or payment reference on my account?
Open your account profile page and check the details shown there. If anything is incorrect, contact support with a correction request. We will verify your identity first and then update the record. The correction applies to all future transaction references from that point.
Does this privacy policy apply if I access rtk99 from a mobile device?
Yes, the same policy applies regardless of whether you access rtk99 via a mobile browser or desktop. Session cookies and device data collected during a mobile visit are handled under the same rules. Availability of the platform itself depends on local law and eligible regions.
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