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These Terms & Conditions set out the rules that govern your account on rtk99 — from how you open and use your wallet to how transactions through bKash, Rocket and Bank Transfer are handled. Access to this platform depends on your local law and the eligible regions we serve; read these terms carefully before you proceed.
By creating an account on rtk99 and initiating any transaction — whether through bKash, Rocket or Bank Transfer — you confirm that you have read and accepted these Terms & Conditions in full. These terms form a binding agreement between you and rtk99 as the platform operator. They apply to every session, every wallet action and every interaction you have through our site, regardless of the device you use to access it. Where local law in Bangladesh or the region you access from imposes additional obligations, those obligations sit alongside these terms and are not displaced by them. If any individual clause in these terms is found unenforceable under applicable law, the remaining clauses continue to apply in full. rtk99 reserves the right to update these terms when policy, payment infrastructure or regulatory requirements change. When we do, we publish the revised version on this page with a new effective date — your continued use of the account after that date means you accept the updated terms. If you disagree with any part of these terms, the correct step is to stop using your account and contact our support team to request account closure. We will process that request through the account management route described in the support section below.
These Terms & Conditions apply specifically to the account you hold on rtk99 and the actions you take within it. The scope is defined across four areas so you know exactly where this policy applies and where it ends.
These terms govern how your account is opened, verified, suspended or closed. They cover login credentials, identity obligations and any access restrictions applied by rtk99 based on your account status or region eligibility under local law.
All deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall within this policy. Transaction records, processing obligations and dispute procedures for wallet movements are governed here, not by the payment provider's own terms alone.
Games available in the rtk99 lobby — including content from PlayStar, Bigtime Gaming, Joker, Habanero and CQ9 — are subject to these terms when accessed through your account. Game rules set by individual studios apply alongside this policy, not instead of it.
Services operated outside rtk99 — including bKash or Rocket's own platforms, linked banking portals and any third-party identity verification tools — are governed by their own separate terms. rtk99 is not responsible for their policies, availability or content.
These Terms & Conditions are not one-directional. You have specific, actionable rights that rtk99 is obligated to support. You can review the full transaction history attached to your account at any point by opening the transaction records section in your account dashboard — every bKash deposit, Rocket transfer and Bank Transfer movement is logged there with date and reference details. If any account detail — your registered mobile number, email address or linked payment method — is incorrect, you can submit a correction request directly through the account settings page; our team reviews correction requests and applies verified changes to your record. You also have the right to raise a formal question about how these terms have been applied to your account. That process starts with our support contact route, which is set out in the section below. All queries are logged and receive a written response. Finally, if you need a copy of the account data we hold on you or wish to request account closure, that request can be made through the same support channel — state clearly what you are requesting so the right team picks it up without delay.
Open the transaction history in your account dashboard to see every deposit and withdrawal, including bKash and Rocket movements, with reference numbers and timestamps.
Submit a correction through account settings if your registered mobile number, email or linked payment method needs updating. Verified changes are applied after our team reviews your request.
If you believe these terms have been applied incorrectly to your account, contact support with the relevant transaction reference or account action. Every policy query is logged and answered in writing.
Contact support to ask for a copy of the account data we hold, or to request account closure. State your request clearly so it is routed to the correct handling team.
If you have a question about these Terms & Conditions — or need to act on any right described in this policy — use the contact routes published on this site. We do not list channels or hours we cannot maintain consistently.
Open the live chat widget from any page on rtk99 to reach our support team. Use this route for account access questions, transaction record queries or to raise a policy concern directly.
Send your Terms & Conditions query to the support email address listed in your account dashboard under the Help section. Include your account reference and the specific clause or action you are asking about.
The Help Centre accessible from your signed-in account area contains published answers to common policy questions, correction request forms and the account closure procedure for Bangladesh-region accounts.
Understanding how rtk99 manages account data under these Terms & Conditions gives you a clearer picture of your position. We process information — including transaction data from bKash, Rocket and Bank Transfer — solely to operate your account and fulfil the obligations set out in this policy. Data is retained for as long as your account is active and for any period required by applicable law in the eligible regions we serve; when that period ends, we delete or anonymise it through a scheduled internal process. Cookies used on this site are described in our separate Cookie Policy, which is linked from the footer of every page.
We keep account and transaction records for as long as your account is active plus any legally required period. After that, data is deleted or anonymised — you can ask about the specific retention period that applies to your account through support.
Under these terms, you are responsible for keeping your login credentials secure. If you suspect your account has been accessed without your permission, contact support immediately through live chat or email so access can be reviewed.
Cookies that support account sessions and transaction flows on rtk99 are detailed in our Cookie Policy. That document is separate from these Terms & Conditions and is accessible from the site footer at any time.
If you believe a specific clause in these terms requires clarification, or you want to submit a formal request about how data tied to your account is handled, send that request through the email support route listed in your account Help section.
These are the questions we hear most often from account holders reviewing our Terms & Conditions. If your question is not here, the support routes in the section above are the right place to take it.
Yes. Completing the account registration process on rtk99 constitutes your acceptance of these terms. If you registered before a terms update, your continued use of the account after the updated version is published on this page means you accept the revised terms.
We are required to publish any updated version on this page before it takes effect. The updated effective date appears at the top of the document. We do not change terms retroactively; the version in place at the time of any transaction applies to that transaction.
If your account is suspended, any pending transaction that had already been initiated through bKash or Rocket is subject to the review process described in the account suspension clause. Contact support with your transaction reference number so the status can be checked against your account record.
Send a data request to the support email listed in your account Help section. State that you are requesting a copy of your account data under the terms of this policy. Our team will confirm receipt and tell you the format and timeline for that response.
These Terms & Conditions apply to your account regardless of the device you use — mobile browser, desktop or any other access method. The same account rules, transaction obligations and rights described here cover every session you run under your account credentials.
Start by contacting support through live chat or email and cite the specific clause you disagree with, along with the account action or transaction reference involved. We log every policy dispute and respond in writing. If the issue remains unresolved, the terms describe the escalation path available to you.